Job Title:         Account Manager
Reports To:     Vice President
Work Hours:   Monday – Friday, 8:00 AM – 5:00 PM
FSLA Status:    Exempt

Are you a strong communicator who can keep clients happy, projects moving, and a dozen details from falling through the cracks? We’re looking for an Account Manager who brings together client service, strategic thinking, excellent writing, and rock-solid project management.

In this role, you’ll be at the center of the action—building trusted client relationships and guiding communications and marketing campaigns from strategy through execution. You’ll collaborate with our creative, media, video, and web teams to deliver great work on time and on budget. No two days will look quite the same. You might be developing a communications plan, coordinating a multimedia campaign, pitching a story, preparing for a client meeting, or helping a client navigate an unexpected communications challenge.

Essential Duties & Responsibilities:

• Work with a variety of corporate clients assisting with all aspects of managing multi-media communication campaigns for external and internal communication strategies.
• Develop and maintain professional relationships with agency clients as a trusted professional in times of crisis management.
• They must maintain FEMA crisis command training, knowledge of AP style guides and understanding of unique client style guides. 
• Establish client health metrics, client satisfaction goals and client growth goals and develop plans to meet them.
• Listen, understand and proactively develop plans to mitigate client business problems, issues and goals.
• Demonstrate working knowledge of statewide media journalists, bloggers, influencers, and PR industry stakeholders.  Demonstrate capabilities with producing media tools including press releases, fact sheets, media advisories, press events, market research, social media PR strategies, media audits, coverage reports, and crisis response.  
• Cooperate and collaborate with agency peers to produce multi-media tools of the trade including advertisements, collateral products, digital media assets, websites, video/radio ads, creative writing, social media, and will manage special events including online and on-site promotions.
• Deliver smart, comprehensive, strategic communications plans. 

Position Requirements:

• Enthusiastic, positive, can-do attitude with strong strategic planning skills
• Excellent communication skills (in all forms)
• Ability to meet deadlines and manage multiple priorities
• 3+ years of experience in marketing, communications, advertising and PR
• Experience writing, editing, proofreading and managing communication projects in a variety of mediums (print, long and short videos, websites, social posts, speeches, etc.)
• Direct agency experience is preferred; however client-side experience working with an agency accepted
• Bachelor’s degree in business, communications, journalism, marketing or advertising is highly preferred. Master’s degree a plus.
• Working knowledge in Alaska’s biggest economic industries: tourism, oil & gas, mining, transportation, and healthcare
• Personal transportation with proof of current insurance

MSI Communications is an equal opportunity employer (EOE). We support diversity in the workforce. Reasonable accommodations will be considered for disabled individuals.